BE PRIMED

Why Prime?

Our Ethos

What makes Prime group who we are...

Innovation

Prime Group values transparency around the retention of clients and our years in the industry have seen us build many strong long-term partnerships.

Health & Safety

Our safety systems have been developed over 25 years of working in the Australian environment.

Environmental Management

Prime Group is proud to be one of the first soft services companies in Australia to be certified as a Carbon Neutral organisation.

Our Ethos

  1. Prime Group is a privately owned company with well over 300 employees across Australia and New Zealand. We have a responsive, flat management structure with management consistently illustrating we are a “hands on” culture whose focus is creating personal relationships with our clients.
  2. Our heavy investment in technology has guaranteed that our Customer Management System is ISO compliant and allows us to have 100 % control over all our operations with the ability to report on our activities for our clients’ peace of mind.
  3. We are operationally strong – with a collective 200 + years experience in commercial cleaning operations. Prime is confident of providing a comprehensive service, in a timely manner, with the confidence to know our reporting systems will bring you peace of mind that cleaning is not something that need take your time and energy.
  4. Our triple ISO Accreditation in Quality, Environment & Safety gives you the assurance that you are dealing with a company that provides a compliant and professional service.
  5. Prime Group is an environmentally aware company from our Carbon Neutral Certification to our various initiatives to reduce waste, the environment will always be our priority.
  6. We care – we care about the cleanliness and quality of your staffs’ workplace. We understand that your staff rate their work environment as important to their wellbeing and we would like to contribute positively in keeping it a happy and healthy place. We understand our role in this process.


Innovation

Prime Group values transparency around the retention of clients and our years in the industry have seen us build many strong long-term partnerships. Commitment to these partnerships means committing to continuous improvements in our service delivery through enhanced performance and investing in innovative technologies.


All clients are valued equally and the Prime Group senior management team pride themselves on their flexibility, strong communication skills and approachable attitude towards all staff, team members, stakeholders and clients, with the objective of accomplishing a common goal.

We continuously strive to add value through innovation & improvements in the areas of:
  • Cleaning Equipment for commercial applications, specialist tasks and Prime Emergency Response.
  • Staff Time Management
  • Quality Reporting and Management
  • Cleaning techniques
  • Chemicals
  • Hygiene Management

Health & Safety

Our safety systems have been developed over 25 years of working in the Australian environment. We are certified to the internationally recognized AS/NZS 4801:2001 OH&S Management Systems. The safety of our clients, staff and contractors is of utmost importance.


Our commitment to these standards reinforces our culture of people first. We continually monitor our processes to seek out better ways to manage risk in our activities.

The Prime Group CMS provides timely and site-specific risk management strategies and practices including all WRAs Forms and Risk Assessments. The company undergoes four annual safety audits:
  1. OH&S Safety AS 4801
  2. CM3 OH&S/WHS
  3. Avetta
  4. Workplace Clearance Group (WPCG)

Our staff attend regular toolbox talks, onsite and offsite training. Due to the nature of our service, so much of our mitigation of workplace risk is done in partnership and consultation with our clients. We have found that this approach produces the best outcome for all involved as well as providing an environment for new ideas and open discussion.

iso logos

Environmental Management

Prime Group is proud to be one of the first soft services companies in Australia to be certified as a Carbon Neutral organisation


Certification in ISO 14001 Environmental Standards Management has allowed us to develop the Prime Group “Green” cleaning service which ensures that all cleaning services provided by Prime Group are carbon neutral.

This important initiative also allows our clients to contribute to our goal of environmental sustainability as their decision to partner with Prime Group ensures that their purchasing decisions have zero impact on the environment.