10/19-23 Clarinda Rd
"Our philosophy has always been to become an extension of your business, assisting in your success by delivering a quality work environment for your staff."
Kasia and her family founded Prime Group in 1996. She has assisted in the growth, management and leadership of Prime Group for it to become one of the leading commercial cleaning companies servicing clients nationally and in New Zealand.
Her technical background in the commercial cleaning industry has supported Prime Group in : human resource planning, quality control and measurement of clientele satisfaction as well as assisting clients with tailored programs to address their needs.
Kasia believes the two key factors that set Prime Group apart from its competitors are: the company’s solid understanding of critical issues relating to commercial cleaning and the clear, well managed training and induction processes the business has in place. These features in turn, help the company attract and retain quality labour.
"We take ownership of every project and are passionately committed to delivering the best results to our much-valued clients."
Over the last 20 years, Damien has held successful senior management positions including Business Development and Operations Management appointments at state and national levels. He has extensive experience in delivering sustainable commercial cleaning contracts both nationally and globally.
As CEO, Damien provides the direction for the group with focus on Human Resource Management and Training, Administration & Finance, Business Development and importantly, best practice for the management of Cleaning Operations and Allied Services.
"Investigating and analyzing markets for business opportunities in the ever changing cleaning industry is a fundamental reason why Prime Group continues to evolve."
Amy Liu has over 10 years’ experience in financial management across public and private sectors. She is a member of CPA Australia, and a member of Chartered Accountants in Australia and New Zealand.
Amy joined the company in November 2018 and is a new member of the Senior Management Team. She is a qualified professional who has managed teams through a variety of accounting and finance activities. She also has experience managing relationship with a diverse range of internal and external stakeholders.
Peter joined Prime Group in 2019. He has over 25 years’ experience in event management, heading up his own event management business. “Running events and concerts certainly means you have to be organised and ahead of the game because as we know come rain hail or shine the show must go on”. His experience has been an asset to Prime Group in ensuring our operational delivery is efficient and timely. His background in accounting is also a positive for Prime as we look to continuously implement efficiencies within operations.
In his role as General Manager Operations, Peter oversees all aspects of service delivery including maintaining strong relationships with clients, managing account managers to achieve quality outcomes and monitoring, improving and implementing Prime’ client service portal.
Peter understands that regular customer service reporting supports Prime Group’s operational delivery excellence. Transparent reporting that clearly highlights performance versus agreed KPIs along with supplier management reports form the basis of all our contract reviews between all stake holders. It is a key to our service delivery.
Todd joined Prime in 2016, he has had over 24 years’ experience in the facilities management industry. Todd has provided commercial cleaning solutions across many industry sectors such as Education, Health, Aged Care, Commercial Property, Manufacturing, National Retail Chains, Public and Private Partnerships and Real Estate.
In his role as General Manager Operations – Emergency Response, Todd oversees the turnkey delivery for specialised project cleaning, water loss, mould remediation and infection prevention and control in particularly COVID-19 cleaning and disinfection services.
Todd understands that the nature and sensitivity of property restoration and COVID-19 cleaning is that every job and project is unique and requires specialised attention to tailor towards our clients’ needs during unfortunate circumstance to ensure complete customer satisfaction.
Having worked in roles as National Sales and Marketing Manager across the country for the past 20 years, Tony enjoys the experience of travelling across the nation meeting new prospects and customers, finding out their needs and being able to offer well tailored cost effective solutions for their businesses.
“ I am delighted to be working for Prime Group, a company that is so focused on their clients whilst always searching to find better more efficient methods and quality outcomes for all stakeholders involved” .
As National Business Development Manager, Tony role is to oversees the development and leadership of Prime’s state based business development teams. His ability to maintain and grow relationships with Prime customers as well as identify and execute new business opportunities has been instrumental in Prime’s success.
“I have always believed that the key to success in business is to build and maintain strong, long-lasting relationships with customers by simply being open , honest and to deal with all people with the utmost integrity”.
For more than 4 years Megan has been instrumental in developing our systems with our partners to ensure that we mitigate any risk to our employees, contractors and stakeholders. Prime Groups ISO accreditations for Quality Management, OH & S and Environmental Management are regularly reviewed by Megan and the senior management team for compliance to International, Australian and New Zealand standards. Megan works regularly with external standards auditors, manages our company intranet and ensures we maintain our registration with WHS/OHS platforms for Rapid Global, Avetta, iiCRC and Cm3 all of which are popular compliance platforms that many of our customers utilise to manage safety and compliance.
Megan provides regular systems training for our people to ensure that the measures developed to improve quality, promote safety and manage our environment are understood across all levels of the organisation.
Parmanand joined Prime Group at the beginning of 2020 to lead our Operations team in NSW and the ACT.
He contributes leadership and understanding that providing Prime customers with great service is our company mission.
Parmanand has extensive commercial cleaning experience working across all sectors. He provides our customers with recommendations for infection control cleaning, specialist & project cleaning, washroom solutions and consumable products whilst always looking to exceed service expectations. Parmanand has an innate understanding of client’s expectations and he enjoys working for a business that offers room for growth.
His team has recently been extensively involved with the delivery of deep cleaning services to disability housing, retail centres, educational and corporate offices across NSW and the ACT.