We take ownership of every project and are passionately committed to delivering the best results to our much-valued clients.
Meet The Team
Our philosophy has always been to become an extension of your business, assisting in your success by delivering a quality work environment for your staff.
General Manager – Emergency Response
Great customer experiences are the direct result of a team that is operationally strong and equipped with the best technical expertise.
"Investigating and analyzing markets for business opportunities in the ever changing cleaning industry is a fundamental reason why Prime Group continues to evolve."
Amy Liu has over 10 years’ experience in financial management across public and private sectors. She is a member of CPA Australia, and a member of Chartered Accountants in Australia and New Zealand.
Amy joined the company in November 2018 and is a new member of the Senior Management Team. She is a qualified professional who has managed teams through a variety of accounting and finance activities. She also has experience managing relationship with a diverse range of internal and external stakeholders.
“Great customer experiences is the direct result of a team that is operationally strong. A key to operational strength is to keep the team motivated and engaged”.
Peter joined Prime Group in 2019. He has over 25 years’ experience in event management, heading up his own event management business. “Running events and concerts certainly means you have to be organised and ahead of the game because as we know come rain hail or shine the show must go on”. His experience has been an asset to Prime Group in ensuring our operational delivery is efficient and timely. His background in accounting is also a positive for Prime as we look to continuously implement efficiencies within operations.
In his role as General Manager Operations, Peter oversees all aspects of service delivery including maintaining strong relationships with clients, managing account managers to achieve quality outcomes and monitoring, improving and implementing Prime’ client service portal.
Peter understands that regular customer service reporting supports Prime Group’s operational delivery excellence. Transparent reporting that clearly highlights performance versus agreed KPIs along with supplier management reports form the basis of all our contract reviews between all stake holders. It is a key to our service delivery.
For more than 4 years Megan has been instrumental in developing our systems with our partners to ensure that we mitigate any risk to our employees, contractors and stakeholders. Prime Groups ISO accreditations for Quality Management, OH & S and Environmental Management are regularly reviewed by Megan and the senior management team for compliance to International, Australian and New Zealand standards. Megan works regularly with external standards auditors, manages our company intranet and ensures we maintain our registration with WHS/OHS platforms for Rapid Global, Avetta, iiCRC and Cm3 all of which are popular compliance platforms that many of our customers utilise to manage safety and compliance.
Megan provides regular systems training for our people to ensure that the measures developed to improve quality, promote safety and manage our environment are understood across all levels of the organisation.
• AIM institute of Management -Leadership and Management
Having worked in roles as National Sales and Marketing Manager across the country for the past 20 years, Tony enjoys the experience of travelling across the nation meeting new prospects and customers, finding out their needs and being able to offer well tailored cost effective solutions for their businesses.
“ I am delighted to be working for Prime Group, a company that is so focused on their clients whilst always searching to find better more efficient methods and quality outcomes for all stakeholders involved” .
As National Business Development Manager, Tony role is to oversees the development and leadership of Prime’s state based business development teams. His ability to maintain and grow relationships with Prime customers as well as identify and execute new business opportunities has been instrumental in Prime’s success.
“I have always believed that the key to success in business is to build and maintain strong, long-lasting relationships with customers by simply being open , honest and to deal with all people with the utmost integrity”.
Hala joined the team 1 ½ years ago just before Covid hit out shores. She has 15 years’ experience in customer service, working for various industries her interpersonal skills and communication is an asset to our team. Her ability to solve problems and come up with creative solutions has also meant in a short span of time and in such a pressure time as a Pandemic, she has being able to provide much needed support to Prime Emergency Response management staff.
“I strongly believe all goals are achievable if you’re working with the right mindset and a supportive team as we currently have at Prime Group”.
Parmanand joined Prime Group at the beginning of 2020 to lead our Operations team in NSW and the ACT.
He contributes leadership and understanding that providing Prime customers with great service is our company mission.
Parmanand has extensive commercial cleaning experience working across all sectors. He provides our customers with recommendations for infection control cleaning, specialist & project cleaning, washroom solutions and consumable products whilst always looking to exceed service expectations. Parmanand has an innate understanding of client’s expectations and he enjoys working for a business that offers room for growth.
His team has recently been extensively involved with the delivery of deep cleaning services to disability housing, retail centres, educational and corporate offices across NSW and the ACT.