Bachelor of Economics (Accounting)
“Great customer experiences is the direct result of a team that is operationally strong. A key to operational strength is to keep the team motivated and engaged”.
Peter joined Prime Group in 2019. He has over 25 years’ experience in event management, heading up his own event management business. “Running events and concerts certainly means you have to be organised and ahead of the game because as we know come rain hail or shine the show must go on”. His experience has been an asset to Prime Group in ensuring our operational delivery is efficient and timely. His background in accounting is also a positive for Prime as we look to continuously implement efficiencies within operations.
In his role as General Manager Operations, Peter oversees all aspects of service delivery including maintaining strong relationships with clients, managing account managers to achieve quality outcomes and monitoring, improving and implementing Prime’ client service portal.
Peter understands that regular customer service reporting supports Prime Group’s operational delivery excellence. Transparent reporting that clearly highlights performance versus agreed KPIs along with supplier management reports form the basis of all our contract reviews between all stake holders. It is a key to our service delivery.